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Shipping and Delivery Policies
• 1. General Provisions
1.1. These Regulations establish the terms and conditions of refunds of payments made to website when placing an order on the website (the Site).
1.2. Customers must familiarize themselves with these Regulations prior to placing an Order for Parcel delivery.
1.3. While placing an Order, Customer confirms that he/she has familiarized himself/herself with these Regulations and unconditionally agrees with all the provisions.
2. Conditions for payment refund
2.1. Refunds may be processed in cases as follows:
2.1.1. In the event of failure to send a parcel, having submitted the request within 14 calendar days as of making payment for the order;
2.1.2. In the event delivery exceeds the term specified if an order has been placed for a guaranteed delivery service, having submitted the request within 14 calendar days as of making payment for the order. Before contacting the website regarding payment refund Customer must double check description of the ordered service whether it is guaranteed or not.
2.2. In the event of indirect loss payments are not a subject to refund.
2.3. If during order placement inaccurate, higher parcel weight and/or measurement data was provided, price difference will not be refunded.
3. Submission of refund request
3.1. Refund request can be submitted online directly on the website (application can be found here) by logging into your account.
4. Refund of payment
4.1. If a request to refund payment meets requirements, payment will be refunded to Client’s account on website or in the same manner in which it was received. Money can only be refunded to the person/company that has placed the order.
4.2. When Order is cancelled upon a request of a Customer, a 3 Dollar/EU + VAT cancellation fee may be charged.
4.3. Payments are usually refunded within 7-10 business days as a confirmation is required that the shipment was not picked up.
5. Other provisions
5.1. All disputes will be solved by negotiation. In the event of failure to reach an agreement, disputes will be resolved in accordance with the procedure set forth by the laws of the Republic of United States Of America If case needs to be submitted to court, it would be heard in the District City.
Refund Policies
Our ethical refunds policy is simple. In essence, what you see is what you get. We deliver what we promise and if unable to correct any mistakes with your order, we will refund you in full immediately and no later than 30 days.
Shipping carriers offer money-back guarantees to assure customers of the reliability and timeliness of their services. I.e., if the copyright fails to meet certain predefined service standards or delivery commitments, then you, the shipper, are entitled to hold them accountable for their service failures and thereby are eligible for a refund of the shipping cost.
Benefits of claiming refunds under the money-back guarantee
hipping carriers such as FedEx and UPS have money-back guarantees that offer refunds for late deliveries. However, they either don’t get automatically credited to your account nor are not easy to claim. Therefore, shipping invoice audits act as document evidence that can help you recover costs directly associated with late deliveries. There’s more to it.
Firstly, making full use of the money-back guarantee and claiming refunds gives you the opportunity to save on your shipping costs.
Second, regular auditing of invoices and claiming refunds holds carriers accountable for their service level agreements (SLAs). This ensures better visibility into your copyright’s delivery performance and fosters a more transparent relationship between you and the copyright.
As a third, with insights into the form copyright performance metrics such as recurring delays with specific routes, services, etc., you can optimize your shipping and make informed decisions regarding logistics.
Data from audited invoices can also be used as leverage in negotiating better terms (lower rates or improved service guarantees) for future contracts with shipping carriers, thereby enhancing overall logistics efficiency and cost-effectiveness.
However, enjoying these benefits and claiming refunds are not so straightforward, as these money-back guarantee policies often come with certain fine print caveats that make it complicated for you to claim refunds.
Refund hurdles under the money-back guarantee policy
There is a list of eligible services – Only certain services are applicable for money-back guarantees. It is important to check if your packages are sent through a service where the guarantee is valid.
It can be excluded based on conditions – Money-back guarantee is not applicable when delays are caused by natural disasters, weather conditions, incorrect addresses, customs delays, the unavailability of the recipient, or other events beyond the carriers’ control.
There are modifications and suspensions – Carriers reserve the right to modify (increase the permissible duration) or suspend the money-back guarantee during high-volume periods like the holiday season.
The claim process is tiresome and time-consuming – Even if all conditions are in your favor, the claim can still be rejected owing to the reason that the copyright must be notified within a specific time frame after the delivery (typically 15 days). This can be a hassle, especially if you’re filing these claims manually.
What Are Shipping Refund (Money-Back Guarantee) Waivers And Why Avoid Them?
Shipping refund waivers or (specifically called) money-back guarantee waivers are clauses within the SLAs that provide special benefits (typically discounted prices) to shippers in return for giving up (waiving off) their right to claim shipping refunds. Carriers more often than not claim that not signing the waiver will deprive you of saving on your shipping costs and insist you do sign them.
However, signing a shipping refund waiver might not be best for you and hence, must be avoided. Before we look into why you must avoid waivers, let’s see why carriers insist on signing them so much.
Why do carriers want shippers to sign refund waivers?
Now the obvious question arises: Why are copyright representatives so keen on getting shippers to sign refund waivers? Is it because they want to provide them with discounts and help their clients reduce their shipping costs in the bottom line?
So, why are they insisting then? This is why:
Over 3 billion dollars go into unclaimed shipping refunds each year – Unclaimed refunds are just money left on the table and carriers want to keep it for themselves. This money rightfully belongs to retailers like you, but if you cannot claim your refunds because of the waiver you signed.
Fear of accountability despite ever-increasing shipping costs – Shipping carriers have dodged accountability despite higher shipping costs due to a lack of close watch on their service failures and not claiming refunds.
However, the growing demand for refund claims and better service has proved inconvenient for them. This makes them eager to get shippers to sign refund waivers so that they can skirt their responsibilities despite increasing costs YoY.
Now that it is evident that signing waivers only stands to benefit these carriers, let’s consider how you, the shipper, stand to lose because of them.